DVD player not working in bunk bed room which was a shame.
Nice log cabin and good location. We are very sorry this happened and have brought it to the attention of the housekeepers responsible for the lodge who are themselves very apologetic. The lodges are inspected on a regular basis and it is unusual for an incident like this to happen. Thank you for letting us know about the DVD player and we will have this checked - Had you let us know at the time we would have gladly replaced this for you during your stay.
We trust it did not cause too much impact on your stay although please accept our apologies for any inconvenience caused.
Brightwater Lodge is indeed in a good location, ideal for exploring the Lake District and in a super position close to the marina and lake shore. A modern and cosy lodge fully equipped for a relaxing stay in the Lakes. We trust you went on to enjoy your break at Brightwater and perhaps we will welcome you again in the near future.
The layout and location seemed fine on paper, and it is in walking distance of the lake which is perfect for morning strolls. The lodges are placed very close together which I didn't like, we were in the middle of three rows which meant we could see into the lodge behind when in the hot tub. We were also spoken to by a "passer by" who asked us to keep the noise down in the hot tub, there was only 2 of us, and we were only talking quietly, the party behind us were making noise.
I wouldn't wish that upon anyone. The Kids Funtime Beds are finished four to five days before they are distributed to ensure curing setting is done before the beds arrives. Aug Love the energy of this beautiful home from home Sept My 4th stay … and just as good as the previous three.
We could also hear music from a party nearby. People could cut through to reach their lodge, encroaching on our privacy which I didn't like. This doesn't help when the lodges are too close.
The bedrooms were adequate, and the larger bedroom has a "dressing room" which will fit a travel cot in. There is plenty of storage space in the 2 double bedrooms. The bedroom with the bunk beds isn't spacious and we found it difficult to work the blind, as its very close to the bed. The toilet brushes could do with replacing also.
We noticed on arrival a funny smell, which came from the kitchen. We noticed that some oven trays had not been cleaned property and were just put back in the cupboard. I ended up cleaning some myself, and having to leaving one outside, as the smell was distracting.
The cash machine in the Reception was empty. Overall the accommodation was ok, but would probably book something in another location of the park next time.
Lodges with hot tubs are very popular and quickly snapped up, hence necessary to book far in advance for weekend stays in the summer months, especially for a specific lodge in mind. Thank you for bringing a few minor issues to our attention and we will have these addressed; we do politely ask guests to leave crockery, pots and pans used throughout their stay clean for the next guest and it appears on this occasion a few things were overlooked.
Please accept our apologies for any inconvenience caused. We were rather surprised to hear you were disturbed by noise although you make no mention on the time of day or evening? The Park have a strict policy that noise is kept to a minimum between the hours and 10pm and 8am, and are usually very good at enforcing this with strict consequences. White Cross Bay is one of the most sought after destinations in the Lake District and although some of the lodges are close to each other all have an outside terrace and many with hot tubs.
Brightwater is a spacious 3-bedroom lodge with a hot tub, ideal for families or a get together. In addition, a lovely location close to the lake and perfect for enjoying a morning stroll - the scenery is marvellous.
In every edge and corner. One thing that I do highly recommend though when in the caravan and when at home too is the baby sleeping bags like the gro-bags designs. Every time we have boarded we have seen people going straight to reception to ask to upgrade their cabin.
Situated on the shores of Lake Windermere it is one of the most popular park locations in the very heart of the Lake District. For more detailed information about White Cross Bay please Click here.
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